PRIMITIVE SURF RETURNS POLICY
Place your order at PRIMITIVESURF.COM with complete confidence. Our aim is to provide you with a great online shopping experience and an easy returns policy to back it up. If your order is not to specification, or not what you ordered, Primitive Surf will gladly replace or refund the product at your discretion.
Please take care when placing your order as we cannot refund you for choosing the wrong product. If you are uncertain please use the ‘Contact Us’ page for further clarification before completing your purchase.
Surfboards are to be returned unridden and undamaged within 30 days of receiving them.
When returning a surfboard it should be sent back in the packaging that it was originally received in.
Delivery in person is also an option if that is easier for you. All other items are to be returned within 30 days of receiving them unused and in the original packaging.
Primitive Surf suggests using Australia Post registered post with an enclosed parcel so that your item can be tracked.
Any faulty returns should be sent using the same methods and will be replaced or refunded depending on your preference.
All returns should be addressed to Primitive Surf Returns, 476 Gold Coast Highway, Tugun, Qld, 4224.
On receiving your return Primitive Surf will get back to you within 24 hours with a course of action for your return.